Shipping Policy

Order Processing

All orders are processed within 1–2 business days after receiving your confirmation email.
Orders placed on weekends or holidays will be processed the next business day.

You will receive a shipping confirmation email once your order has been dispatched, including your tracking number (if applicable).

Shipping Times

Delivery times vary depending on your location:

Germany & EU: 3–7 business days
UK & Switzerland: 5–10 business days
Rest of the world: 7–14 business days

Please note that shipping times are estimates and may be affected by customs delays or local postal services.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions — keep an eye out for updates on our homepage.

Order Tracking

Once your order ships, you’ll receive a tracking link via email.
If you haven’t received your tracking number within 3 days, please contact us at support@dentiumlux.com.

Lost or Delayed Packages

Dentium Lux is not responsible for delays or lost packages caused by postal or customs issues.
If your order hasn’t arrived within the estimated delivery time, please reach out to us — we’ll help you locate your package whenever possible.

Address Accuracy

Please double-check your shipping details before confirming your order.
We are not responsible for packages delivered to incorrect addresses provided by the customer.

Contact Us

For any questions about your shipment, contact our support team at:
📧 support@dentiumlux.com